Refund policy

Returns

Returns are accepted within 14 days of receipt, except for custom, personalized, or final-sale items. Customers are responsible for return shipping costs.

Refunds will be issued once the returned merchandise has been received and inspected. Items must be returned in their original condition. Refunds are issued minus original shipping costs and a 15% restocking fee.

The restocking fee does not apply if the item arrives damaged, defective, or if you received the wrong item.

Sales are final on the White Gold and Rose Gold Heart Rings, but exchanges may be accepted within 14 days of receipt, provided the ring is returned in its original condition.

Exchanges

Exchanges are accepted within 14 days of receipt, except for custom or personalized orders. Customers are responsible for return shipping costs. There is no restocking fee for exchanges.

Once your return is accepted, you may place a separate order for the new item.

To request a return or exchange, please contact service@fantasytrove.com with your order number for return instructions.

Damages and Other Issues

Please inspect your order upon arrival and contact me immediately if your item is defective, damaged, or if you received the wrong item. I carefully inspect and package each item before shipping, but if there is a problem with your order, please reach out right away so I can evaluate the issue and make it right.

Refunds

I will notify you once I have received and inspected your return and let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact me at service@fantasytrove.com.